Privacy Policy

values your privacy. This policy explains what information we collect when you use the website or app, how we use it, and the choices available to you.

We collect only the information needed to run your account, process orders, deliver products, and provide support.

We do not sell your personal information for unrelated purposes.

We may share limited information with trusted service partners when required for payment, delivery, support, security, or legal compliance.

1. Information We Collect

When you create an account, place an order, contact support, or use services, we may collect your name, email address, phone number, WhatsApp number, delivery address, account status, and support history.

When you place an order, we may store selected products, quantities, prices, discounts, payment status, delivery instructions, returns, refunds, and complaint details.

Account information: name, email, phone number, address, and secure account records.
Order information: products, quantity, price, discounts, payment status, delivery address, returns, and support records.
Technical information: IP address, device type, app version, browser data, logs, and basic usage records.

2. How We Use Information

We use information to process orders, arrange delivery, manage returns and refunds, provide customer support, protect accounts, improve product discovery, and keep the platform reliable.

If you allow marketing messages, we may send product updates, offers, service notices, or account-related information.

3. Sharing Information

shares personal information only when needed to complete an order, deliver a service, protect users, or meet legal obligations.

Delivery partners receive the information needed to deliver an order.
Payment or banking providers receive the information needed to complete a transaction.
Legal authorities may receive information when required by law, regulation, or a lawful request.

4. Cookies And Usage Records

We may use cookies, device identifiers, or similar technologies to keep you signed in, remember preferences, improve the website and app experience, and monitor security.

You can limit some tracking through your device or browser settings, but certain features may not work correctly if these technologies are disabled.

5. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, misuse, alteration, or loss.

No internet service can be guaranteed to be completely risk free, but we work to keep secure and respond quickly to security concerns.

6. Data Retention

We keep information for as long as needed for account management, order history, legal obligations, fraud prevention, dispute handling, tax or accounting records, and service improvement.

7. Your Choices

You may ask us to review, update, correct, or delete eligible account information where allowed by law and platform requirements.

Request account information updates.
Unsubscribe from marketing messages where available.
Ask support to correct incomplete or inaccurate records.

8. Children

is intended for users who can legally use online shopping services. If a minor's information is provided by mistake, a parent or guardian may contact support for assistance.

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will be shown on the website or app with the updated date.

Contact and Support

For privacy questions, data updates, or complaints, contact support with your registered name, email, and a short description of the request.